I could be described as the Operational Risk Controller. My role is to analyze, formalize and measure the risks and impacts of operational processes and ensure, in collaboration with external partners and the Information Systems Department, that the proposed solutions meet the business units’ expectations and the expectations of our Customers.
As the port industry requires innovation, my task as Operational Support Head consists in looking for tools and operating methods, on a daily basis, to optimize both our operations and customer service. I am also responsible for ensuring that the business units’ processes remain at the heart of a global integration process, and result in performance and further automation. The following 5 words best describe my daily role: Design, Modelling, Execution, Monitoring and Optimization.